Though often overlooked, inclusive design has the potential to change the world. Kat Holmes takes an underserved component of the diversity and inclusion genre and does it great justice in this slim volume.

Intentionally inclusive design addresses pressing global challenges.

As a leader, build inclusion into your long-term design plans and give employees ways to contribute.

When your design excludes, assume you missed the mark.

Don’t make users adapt to your designs adapt your designs to users.

Design holistically, to include as many people as possible.

Don’t focus on one aspect of exclusion, such as gender.

Build for inclusion from the start of the product development cycle.You cannot design anything that fits every potential user, but you should try.Make inclusivity a hallmark of professionalism.Design that excludes harms people psychologically and physically.Conventional design yields tools and technologies that many cannot use easily or at all.And each time we remedy a mismatched interaction, we create an opportunity for more people to contribute to society in meaningful ways. It can be a catalyst for creativity and a boost for the bottom line as a customer base expands. Holmes shows how inclusion can be a source of innovation and growth, especially for digital technologies.

A gamer and designer who depends on voice recognition shows Holmes his 'e Wall of Exclusion,'e which displays dozens of game controllers that require two hands to operate an architect shares her firsthand knowledge of how design can fail communities, gleaned from growing up in Detroit's housing projects an astronomer who began to lose her eyesight adapts a technique called 'e sonification'e so she can 'e listen'e to the stars.Designing for inclusion is not a feel-good sideline. Inclusive design methods-designing objects with rather than for excluded users-can create elegant solutions that work well and benefit all.Holmes tells stories of pioneers of inclusive design, many of whom were drawn to work on inclusion because of their own experiences of exclusion. In Mismatch, Kat Holmes describes how design can lead to exclusion, and how design can also remedy exclusion. These mismatches are the building blocks of exclusion. Something as simple as color choices can render a product unusable for millions. How inclusive methods can build elegant design solutions that work for all.Sometimes designed objects reject their users: a computer mouse that doesn't work for left-handed people, for example, or a touchscreen payment system that only works for people who read English phrases, have 20/20 vision, and use a credit card.

Mismatch kat holmes